Account Deletion
We respect your right to control your data. Here's how to request the deletion of your account and personal information.
Last updated: July 28, 2026
What This Covers
This page explains how to request the permanent deletion of your account and all associated personal data across any UrbanFlow Work product or service, including:
- Niyaz Mocks — our EdTech platform
- RankTracker — our SEO tracking tool
- AI Masterclass — our online course platform
- UrbanFlow Work website — any data submitted through forms (contact, audit, discovery, chat)
- Any other current or future UrbanFlow Work product where you have created an account
How to Request Account Deletion
You can request account deletion using any of the following methods:
Option 1: Email Request (Recommended)
Submit a deletion request through our Legal Inquiry Form with the following details:
- Subject line: "Account Deletion Request"
- Body: Include the email address associated with your account and the specific product(s) you want your data deleted from (or state "all products")
Option 2: In-App Deletion
Where available, you may delete your account directly from within the app or product settings. Look for the "Delete Account" option in your profile or account settings.
Option 3: Contact Form
Submit a deletion request through our Contact Page. Select "Account Deletion" as the reason for your inquiry.
Identity Verification
To protect your privacy and prevent unauthorized deletion requests, we may need to verify your identity before processing your request. This may include:
- Confirming the email address associated with your account
- Responding to a verification email sent to your registered address
- Providing additional identifying information in limited cases
We will never ask for sensitive information such as passwords, payment card numbers, or government-issued ID numbers as part of the verification process.
What Gets Deleted
When your deletion request is processed, the following data will be permanently deleted:
- Account profile information: name, email address, profile picture, account preferences
- User-generated content: any content, submissions, or data you created within the product
- Communication history: messages sent through chat, contact forms, or support channels
- Usage data: activity logs, interaction history, and analytics data linked to your account
- Authentication data: login credentials and session tokens
What May Be Retained
Certain data may be retained even after account deletion, as required or permitted by applicable law:
- Financial records: transaction and payment records may be retained for up to 7 years as required by tax and accounting laws (e.g., IRS requirements in the USA, HMRC in the UK, or equivalent authorities in other jurisdictions)
- Legal obligations: data required to comply with legal obligations, resolve disputes, enforce agreements, or respond to legal claims
- Aggregated/anonymized data: data that has been anonymized or aggregated so that it can no longer be used to identify you may be retained for statistical and analytical purposes
- Backup retention: data may persist in encrypted backups for up to 30 days after deletion, after which it will be permanently purged
Processing Timeline
For requests submitted under GDPR, CCPA/CPRA, or other applicable privacy regulations, we will comply within the timeframes required by those laws (generally 30 days for GDPR, 45 days for CCPA/CPRA).
Before You Delete
Please consider the following before requesting account deletion:
- Data export: if you would like a copy of your data before deletion, please include this request in your email. We will provide an export in a standard, machine-readable format (JSON or CSV) within 30 days
- Active subscriptions: if you have any active course enrollments or product subscriptions, these will be cancelled upon account deletion. No refunds are provided for the remaining period
- Irreversibility: account deletion is permanent and cannot be undone. You will not be able to recover any data after the deletion is processed
- Shared content: if your data appears in shared or collaborative contexts, references to your identity will be removed or anonymized
Your Privacy Rights
Account deletion is one of several privacy rights available to you. Depending on your jurisdiction, you may also have the right to:
- Access a copy of your personal data
- Correct inaccurate information
- Restrict or object to certain processing activities
- Port your data to another service provider
- Withdraw consent previously granted
For full details on your privacy rights, please see our Privacy Policy.
Applicable Laws
This account deletion process is designed to comply with the data deletion requirements of the following regulations (among others):
- GDPR — General Data Protection Regulation (EU/EEA)
- UK GDPR — United Kingdom General Data Protection Regulation
- CCPA/CPRA — California Consumer Privacy Act / California Privacy Rights Act (USA)
- VCDPA, CPA, CTDPA — Virginia, Colorado, Connecticut privacy laws (USA)
- PIPEDA — Personal Information Protection and Electronic Documents Act (Canada)
- Privacy Act 1988 — Australia
- LGPD — Lei Geral de Proteção de Dados (Brazil)
- DPDP Act — Digital Personal Data Protection Act (India)
- Apple App Store & Google Play Store requirements for account deletion
Contact Us
If you have any questions about the account deletion process or need assistance, please reach out:
- Legal Inquiries: Submit via Contact Form
- Website: urbanflow.work
- Contact page: urbanflow.work/contact
We are committed to handling your data responsibly and transparently. If you feel your request has not been handled properly, you have the right to lodge a complaint with your local data protection authority.