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Refund Policy

We want you to be completely satisfied with your purchase. This policy explains when and how refunds work.

Last updated: July 28, 2026

Effective date: July 28, 2026

1. Overview

UrbanFlow Work ("we," "us," or "our") provides custom development services, digital products, and educational courses. Because our services vary in nature, our refund terms differ depending on what you've purchased. This policy applies to all transactions made through urbanflow.work and any associated products or platforms.

2. Custom Development Services

Our custom website, web app, and mobile app development services are bespoke projects built specifically for your business. Because of their custom nature, the following refund terms apply:

Before Work Begins

If you cancel your project before any development work has started, you will receive a full refund of any deposit paid, minus any non-refundable consultation or planning fees that were explicitly agreed upon in your project proposal.

After Work Has Commenced

Once development work has begun, refunds are generally not available because resources have already been allocated and custom work has been performed. However:

  • You will only be charged for work actually completed up to the cancellation date
  • Any deposited funds for work not yet performed may be refunded at our discretion
  • You will retain ownership of all deliverables for which you have paid

If We Fail to Deliver

If UrbanFlow Work is unable to deliver the agreed-upon project as described in your project proposal, you will receive a full refund of all amounts paid. We stand behind our work.

3. Digital Products

For digital products and software applications (e.g., Niyaz Mocks, RankTracker), the following refund terms apply:

3.1 Free Products

Products offered on a free tier do not require payment and are therefore not eligible for refunds. You may cancel or delete your account at any time.

3.2 Paid Products

  • Refund requests may be submitted within 7 days of purchase
  • To qualify, you must not have substantially used the product. "Substantial use" means accessing core features or downloading significant data through the product
  • Refunds will be processed to the original payment method
  • After 7 days, refunds are at our sole discretion

3.3 App Store Purchases

If you purchased a product through the Apple App Store or Google Play Store, refund requests must be submitted through the respective platform, as they handle all billing and refunds for in-app purchases:

4. Courses & Educational Content

For our online courses (e.g., AI Masterclass), the following refund terms apply:

Within 7 days
Full refund available if you have completed less than 25% of the course content
7–14 days
Partial refund (50%) may be considered on a case-by-case basis if less than 25% of the course has been completed
After 14 days
No refund available. You retain lifetime access to the course content
Over 25% completed
No refund available at any time, as you have substantially consumed the product

Note: Course completion is measured by the percentage of lessons/modules you have accessed, not time spent watching.

5. Free Services

Our free services — including website audits, cost estimates, and discovery consultations — are provided at no charge and do not involve any financial transaction. As such, they are not subject to refund terms.

6. Third-Party Hosting & Infrastructure

UrbanFlow Work builds your projects on third-party platforms (Firebase, Cloudflare, Supabase, etc.) that offer their own free tiers. Any charges you incur directly from these third-party providers are outside the scope of this refund policy. For refunds on third-party charges, please contact the respective provider directly.

7. How to Request a Refund

To request a refund, please contact us with the following information:

Contact: Submit via Legal Form

Subject line: "Refund Request — [Your Name / Order ID]"

Include:

  • Your name and email address used during purchase
  • The product or service you are requesting a refund for
  • Date of purchase
  • Reason for the refund request
  • Any supporting documentation (receipts, order confirmations)

8. Refund Processing

  • Acknowledgment: We will acknowledge your refund request within 2 business days
  • Review: We will review your request and may contact you for additional information
  • Decision: You will be notified of our decision within 7 business days of your request
  • Processing: Approved refunds will be issued to your original payment method within 14 business days
  • Bank processing: Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account

9. Currency & Exchange Rates

Refunds are issued in the same currency as the original transaction. If you paid via an international payment method, exchange rate fluctuations between the date of purchase and the date of refund may result in a slight difference in the refunded amount in your local currency. We are not responsible for any exchange rate differences.

10. Chargebacks & Disputes

We encourage you to contact us directly before initiating a chargeback or dispute with your bank or payment provider. Chargebacks initiated without first contacting us may result in:

  • Suspension of your account and access to all UrbanFlow Work services
  • Revocation of project deliverables if payment is reversed for completed work
  • Additional fees incurred by chargebacks being passed on to you

We are committed to resolving disputes fairly and promptly. In most cases, we can resolve issues faster than a formal chargeback process.

11. Your Consumer Rights

This refund policy does not affect your statutory consumer rights under applicable law. In particular:

  • European Union consumers: Under EU consumer protection law, you may have a 14-day right of withdrawal for online purchases. However, this right may not apply to bespoke/custom-made products or digital content where performance has begun with your consent
  • United Kingdom consumers: Under the Consumer Rights Act 2015, you have similar protections for digital content and services
  • United States consumers: Refund rights vary by state. Where state law provides greater protections than this policy, the applicable state law shall apply
  • Australian consumers: Under Australian Consumer Law, you have rights to a refund if a product or service fails to meet consumer guarantees
  • Indian consumers: Under the Consumer Protection Act, 2019, you have the right to seek redress for deficient services

Where mandatory consumer protection laws in your jurisdiction provide more favorable terms than this policy, those laws shall prevail.

12. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. The refund terms that were in effect at the time of your purchase will apply to your transaction, regardless of any subsequent changes to this policy.

13. Contact Us

If you have any questions about this Refund Policy, please contact us:

Note: This refund policy is provided as a good-faith disclosure. For jurisdiction-specific consumer rights advice, please consult a qualified attorney or your local consumer protection authority.